Refund Policy

Last updated: 23 September 2026 · This page applies to spaceboull.com, operated by M&G FAMILY ANGEL SOCIETA' COOPERATIVA.

How to send an item back within 14 days, the condition it has to be in, the few cases the law excludes, and when the money returns.

1. 14 days to change your mind

If you are a consumer you may withdraw from the contract within 14 days, without giving any reason. The 14 days run from the day you — or someone you asked to receive the parcel — physically take possession of the goods. If an order is delivered in more than one parcel, the period runs from the last one.

This is the period European consumer law provides. Where the law of your own country gives you longer, that longer period applies.

2. The condition the item has to be in

You may open the box and examine the item as you would have done in a shop: take it out, look at it, check that it is what you expected. Doing that does not cost you the right to withdraw.

What you may be asked to cover is a reduction in value caused by handling that goes beyond such a check — an item that has been used for days, installed, modified, damaged, or returned without an essential accessory. The original packaging helps the item travel back safely and we ask you to use it where you still have it, but a package that has been opened is not, on its own, a reason for us to refuse a return.

3. What cannot be returned

The law lists a small number of cases in which the right of withdrawal does not apply. The ones that can concern our goods are:

• goods made to your specification, or clearly personalised;
• sealed goods which are not suitable for return for reasons of hygiene or health protection, where the seal has been broken after delivery;
• sealed audio or video recordings, or sealed software, once unsealed;
• goods which by their nature become inseparably mixed with other items after delivery.

Outside these cases, everything we sell can be sent back within the 14 days. We do not add exclusions of our own, and we do not refuse a return because the item was bought at a reduced price.

4. How to do it

1. Write to info@spaceboull.com within the 14 days. Say that you are withdrawing, and give the name and telephone number used for the order, and the item. A sentence is enough — there is no form to fill in and no account to open.
2. We reply with the return address and, where it applies, with the courier instructions. Please wait for that reply before sending anything, so that the parcel arrives where it can be matched to your order.
3. Send the goods back without undue delay, and in any case within 14 days of telling us. Keep the proof of postage: it is what shows the date.

5. Who pays the carriage back

6. When you get the money back

We refund within 14 days of the day we receive the goods back, or of the day you give us proof that you have sent them, whichever comes first. The refund covers what you paid for the item and the standard delivery cost you paid on the way out; if you chose a faster delivery than the standard one, the difference is not refunded.

The money goes back by the same means you used to pay, unless we agree something else with you. Where the order was paid to the courier on delivery, there is no card to credit, so we ask you for the bank details of the account to pay into — this is the one and only case in which we ask for a bank detail, and we ask for it in a reply to a message you sent us first.

A refund never costs you a fee.

7. Faulty goods are a separate right

Withdrawal is one thing; a defect is another. If the goods are faulty, incomplete or not as described, the legal guarantee of conformity applies — two years from delivery under Italian law, longer where your own country provides it — and it does not expire when the 14 days do. Write to info@spaceboull.com with the order details and a photograph of the problem.

8. If we cannot agree

Write to us first: most cases are settled in a message or two. If we cannot reach an agreement, you may turn to a consumer alternative dispute resolution body or to the consumer authority of the country where you live, and you keep the right to bring the matter before a court.