Contact

Last updated: 23 September 2026 · This page applies to spaceboull.com, operated by M&G FAMILY ANGEL SOCIETA' COOPERATIVA.

How to reach M&G FAMILY ANGEL SOCIETA' COOPERATIVA, what to put in your message and how long we take to answer.

Email

Write to info@spaceboull.com. This is the address for every kind of message: questions before ordering, questions about an order already placed, delivery problems, returns, complaints and data-protection requests. It is read by the same company that sells the goods.

Response time. We reply within one business day, Monday to Friday. Messages that arrive at the weekend or on an Italian public holiday are answered on the next working day. If more than two working days pass without an answer, please write again: it means the message did not reach us.

What to include

So that we can answer with something useful the first time, please tell us:

• the name and telephone number you left when you sent the request;
• the product concerned, and the country the parcel was going to;
• the tracking number, if the parcel has already been dispatched;
• for a return, whether the item is unused or has been opened and tried.

Registered company

This is the company that operates spaceboull.com and that is the contracting party for every order. The VAT number can be checked on the European Commission’s VIES register, which will return the registered company name.

Returns and withdrawal

You do not need a form or an account to withdraw from an order. An email to info@spaceboull.com within 14 days of delivery is enough, and we will reply with the return address and the steps. The conditions, the exclusions and the refund times are set out in the Refund Policy.

Privacy requests

Requests for access, correction or erasure of your personal data go to the same address. Write “Privacy” in the subject line and we will treat it accordingly; we answer within one month, as the GDPR requires. What we hold and why is described in the Privacy Policy.

What we cannot do by email

We cannot take payments by email, and we will never ask you for card numbers, bank credentials or copies of identity documents in a message. If you receive a message that appears to come from Spaceboull and asks for any of those, it did not come from us: please forward it to info@spaceboull.com.